Delivery & Shipping
All delivery will be supplied with a tracking code to track your shipment. Once you have entered the delivery address, you would be informed with the delivery charges. Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction. All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Sabunfiction has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
Preferred Courier Service Company
We are using DHL ecommerce to deliver all orders Within Malaysia.
Delivery period for cities in Malaysia will take 2-3 working days. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Once your order has been processed and packed, we will sent you a unique tracking code for you to keep an eye on the status of your parcel at all times. This tracking code is sent to your registered telephone number or by email address provided by you during making the order. You can alway track the parcel at the courier's website.
At this moment, we only ship to Indonesia and Singapore. If you are making a purchase from any other part of the world, kindly email us and we will advise on the shipping rate. International shipping may take a longer period depending on your country and courier service schedule.
As most of the items that we sell are handmade and made to order, please allow us 7-10 working days to prepare you order. For bulk order(s) we will need at least 30 working days to prepare. We will notify you in advance in case we need more time to prepare your order(s).
However, if you purchase is a ready made items we will arrange the delivery on the same day of purchase (payment received before 11am) All. Orders receive after 12pm will be shipped out on the following day.
Change from Delivery to Store Pick up
If you have already made payment including delivery and choose to pick up instead, the delivery fees will be converted into store credit.
If you have any questions about these terms, please contact us.